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Privacy Policy

1. Information We Collect

We collect the following types of personal information from users:

  • Contact Information: Name, email address, and phone number

  • Property & Service Info: Property address, service history, assets and associated notes

  • Uploaded Content: Photos, videos, and descriptions submitted for service requests

  • Access Data: Home access codes, gate codes, or special instructions

  • Technical Data: Device type, OS version, usage logs, and crash reports (if applicable)

  • (Future Feature): Payment-related data, once payments are integrated


Note: Access codes and sensitive entry data are encrypted and visible only to approved internal roles.

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2. How We Use Your Information

We use the collected data to:

  • Facilitate and schedule home maintenance and project services

  • Manage your client account and membership

  • Respond to your inquiries and support requests

  • Personalize your experience in the App

  • Improve our operations, services, and app functionality

  • (Future) Send push notifications about updates, appointments, and reminders

  • (Future) Process invoice payments via secure ACH or equivalent methods

 
3. How We Share Your Information

We do not sell your personal information.

No mobile opt-in data will be shared with third parties or affiliate


We may share limited information with:

  • Internal Field Team & Subcontractors – Only relevant details to fulfill service requests

  • Virtual Assistants or Contractors – Limited access, used solely for request coordination

  • Service Providers – Including Salesforce (data storage), IT support, and (future) ACH payment processors

  • Law Enforcement or Legal Authorities – If required by law or to protect rights and safety


Access codes and sensitive access data are never shared with subcontractors or assistants.

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4. Data Storage and Security

Your data is securely stored in Salesforce, a trusted, encrypted platform. Sensitive access credentials are role-restricted within our internal team and encrypted at rest and in transit.

We take appropriate administrative, technical, and physical measures to safeguard your information.

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5. User Controls and Choices

Currently, users can view limited account data in the App, including:

  • Upcoming maintenance

  • Request history and status

  • Property address


Access to additional account data may become available in future updates.

You may request updates or changes to your account information (such as changes to contact details or access codes) by contacting us via email or phone. Account update requests cannot currently be submitted through the App.

To make a request, contact us at:
Service@HomeAlly.com
415.429.4266

 

6. Children’s Privacy

This App is intended only for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware of such data, we will delete it.

 

7. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain service history — including after your membership has ended.

 

8. Third-Party Links or Tools

The App may link to third-party services or websites (e.g., future payment platforms). We are not responsible for the privacy practices or content of those providers.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted within the App and will take effect upon posting. Your continued use of the App after changes are posted constitutes acceptance.

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14. Contact Us

For questions, please contact us at:
Service@HomeAlly.com

415-429-4266

 

Date Updated: August 1, 2025

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